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Cancellation of attendance records in previous financial years can cause a range of issues for both child care providers and individuals, including incurring debts. From July 2017, to ensure that only genuine amendments were made to the Child Care Management System, providers were prevented from submitting and cancelling attendance records relating to previous financial years.

This restriction remains in effect under the new arrangements, however in recognition of the transition to the Child Care Subsidy System, providers will be able to make amendments to session reports from last financial year until 30 September 2018.

After the 30 September 2018, providers need to apply to the department to make changes, with approval only given in exceptional circumstances. Follow these tips to assist you with this process.

Where you must submit/cancel attendance records in the previous year in exceptional circumstances, you need to apply to the department to access the system. If approved, the service will have brief access to make the necessary amendments.

The application form is available by emailing the CCS Helpdesk at

Before applying for access to the system to submit/amend attendance data in a previous financial year, check you meet exceptional circumstances, which may include:

  • To correct an incorrect attendance record
  • To backdate JET where appropriate
  • To correct any fee errors.

There are some circumstances where an application to submit/amend data in a previous financial year will not be approved, which may include:

  • To resubmit data after formalising an enrolment - once an enrolment is formalised, all attendance data previously submitted will automatically flow through to Centrelink
  • To backdate family eligibility – this will be adjusted directly with the family and Centrelink through reconciliation if they are eligible. 

Please be aware that the department takes the integrity of child care fee assistance seriously and will be closely monitoring all cancellations and resubmissions to ensure these are compliant with the Family Assistance Law. The department has strengthened regulatory powers to safeguard the integrity of child care fee assistance, and will take action against non-compliance when necessary.

After 30 September 2018, the department will not accept claims that a provider did not know or understand their obligations or responsibilities.